Aromatrail Refund & Return Policy
At Aromatrail, your satisfaction is our priority. We work exclusively with authentic, high-quality perfumes, and our policies are designed to be fair, transparent, and customer-friendly while protecting against misuse.
Eligibility for Return
- Returns are eligible within 30 days after delivery for brand- new-sealed, unopened, and unused items only.
- First return per customer (per month): Free prepaid return label provided.
- Additional returns: Customer covers shipping, or $10 is deducted from the refund if a prepaid label is requested.
- Opened or used items are not eligible for return. In rare approved cases, a 15% restocking fee may apply.
- Defective, damaged, or incorrect items: Eligible for a free replacement or full refund if reported within 24 hours of delivery with required documentation.
- Original shipping charges and insurance charges are non-refundable.
Final Sale Items
- Samples, testers, travel sizes, and partial-use/used fragrances are considered final sale and are not eligible for return or refund.
Lost or Stolen Packages
- Lost in Transit (No Delivery Scan): Eligible for a full refund, even without insurance.
- Marked Delivered but Not Received (Stolen): Refunds are only issued if shipping insurance was purchased and a carrier verification letter is provided.
- Without insurance and documentation, these claims are not eligible.
Refund Process
- Processed within 5–7 business days after receiving and inspecting your return.
- Refunds are issued to the original payment method (store credit available on request).
- Processing time may take 5–10 business days, depending on your bank or card provider.
- Unauthorized opened returns are subject to a 15% restocking fee or refusal.
Exchanges
- Allowed within 30 days for brand-sealed, unopened items only.
- One free exchange per order; additional exchanges may incur shipping fees.
How to Start a Claim or Return
- Email support@aromatrail.com with your order number and issue.
- For damages, include clear photos of the item and packaging within 24 hours.
- For lost or stolen packages, provide carrier documentation if required.
- Our team will confirm eligibility and guide you through the process.
- Items must be returned within 3 business days of acceptance of the return request.
- A return shipping label will be provided, and the item must be shipped back within this timeframe.
- Returns will not be accepted if more than 3 business days have passed after receiving the return label.
Why Shop With Aromatrail?
✔ 100% Authenticity Guaranteed
✔ 30-Day Hassle-Free Returns
✔ Fast & Secure Shipping
✔ Extra Protection with Shipping Insurance (Porch Pirate Coverage)
For questions or assistance, contact us anytime at support@aromatrail.com
