Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Authenticity
All our perfumes are sourced from original, trusted brands.
Frequently Asked Questions
Why Choose Aromatrail?
What makes Aromatrail stand out?
What makes Aromatrail stand out?
At Aromatrail, we’re committed to authenticity, quality, and a premium buying experience. Our fragrances are sourced exclusively from trusted distributors, and our expert-curated platform ensures a seamless shopping journey from browsing to delivery be processed once received
Orders, Payment & Account
What payment methods are accepted?
What payment methods are accepted?
We accept most major credit/debit cards, PayPal, and other secure checkout options. All transactions are encrypted and safe.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
You may modify or cancel your order within 24 hours of purchase. After that window, your order enters processing and changes may not be possible. Contact us immediately to check availability.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Shipping & Delivery
Where do you ship?
Where do you ship?
Aromatrail currently ships only within the United States (all 50 states).
How long does delivery usually take?
How long does delivery usually take?
We typically process and dispatch orders within 1–2 business days. U.S. standard shipping arrives within 3–7 business days, depending on your location. International delivery times vary
Can I choose or request a specific carrier?
Can I choose or request a specific carrier?
Yes! We partner with reliable carriers—UPS and USPS and will gladly accommodate your preference if noted in your order details.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes. If you need your fragrance sooner, expedited options are available at checkout for a small additional fee.
Returns, Refunds & Exchanges
What is your return policy?
What is your return policy?
We accept returns of unopened, sealed items within 30 days of delivery. Opened or used items, as well as samples, testers, or partial-use bottles, are not eligible.
How about replacements or refunds for damaged or incorrect items?
How about replacements or refunds for damaged or incorrect items?
Report any defective, damaged, or wrong items within 7 days of delivery, with photos. We’ll provide a full refund or replacement—your choice.
What if my package is lost in transit?
What if my package is lost in transit?
If the package has no delivery scan, you’re automatically eligible for a full refund, regardless of insurance.
What if tracking shows "Delivered" but I never received it?
What if tracking shows "Delivered" but I never received it?
That’s considered a stolen package. Coverage depends on whether shipping insurance was purchased. If insured, you’ll need a carrier verification letter to file a claim. Without insurance and documentation, claims cannot be approved.
Who covers return shipping costs?
Who covers return shipping costs?
Your first return each month is covered by us with a prepaid label. Additional returns require customers to pay return shipping, or a $10 fee will be deducted from your refund if you request a label. Original shipping is non-refundable.
When can I expect my refund?
When can I expect my refund?
After we receive and inspect your return, refunds are issued within 5–7 business days, typically back to the original payment method. Store credit is available upon request.
Are exchanges allowed?
Are exchanges allowed?
Yes on unopened items, within 30 days. One free exchange per order; subsequent
exchanges may incur shipping fees.
Product Details & Authenticity
Are all perfumes authentic?
Are all perfumes authentic?
Absolutely. Each fragrance is 100% genuine, sourced from verified suppliers and guaranteed.
Do testers or partial-use bottles lose authenticity or quality?
Do testers or partial-use bottles lose authenticity or quality?
No. Testers are authentic and may come without boxes. Partial-use bottles are measured precisely in clean, sterile conditions—accuracy is always stated clearly in the listing
Why are your prices lower than the major retailers?
Why are your prices lower than the major retailers?
We operate with lean overhead and buy in bulk, allowing us to offer significant savings directly to you.
Order Tracking & Support
How do I track my order?
How do I track my order?
Once your order ships, you'll receive tracking updates via email. You can also visit your account page for real-time tracking.
What if I don’t get tracking updates or see an odd status?
What if I don’t get tracking updates or see an odd status?
Feel free to reach out to support@aromatrail.com with your order number—our team is happy to assist and investigate.
Contact & Additional Services
How do I contact Aromatrail?
How do I contact Aromatrail?
You can email us anytime at support@aromatrail.com. Expect a helpful, prompt response usually within 24 hours.
Can I make special requests like gift wrapping or bulk orders?
Can I make special requests like gift wrapping or bulk orders?
Yes! We love making your order extra special. Please email us your request before completing your purchase, and we’ll do our best to assist.
